Has anyone else opened up parts of their private community to the public?
Hi! My team is looking at making select pages in our customer community publicly viewable. These include user profiles, homepage, certain discussions, and events, all of which previously lived behind a login. The goal is more discoverability, showcasing the value of the community to prospects, etc., but there are concerns we want to address before we move forward.A few things I'm trying to figure out:Customer trust: we have always been a private, customers-only community, so our members posted in a space they assumed would always remain this way. How did you approach communicating this kind of change? We’re of course planning to offer to change any profiles or remove/edit discussions upon request before going live in a community post, maybe also an email. Any messaging that landed really well (or really poorly)?UX weirdness: When you have a mix of logged-in customers and anonymous public visitors on the same pages, things can ge