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A_Jadhao
New Participant
May 10, 2026
Solved

Getting Error while executing Get User id API

  • May 10, 2026
  • 3 replies
  • 9 views

Hello All,

 

I am using https://api2-us-west-2.insided.com/user/{field}/{value} this api from third party tool  to get user ID of the user so when I am trying to execute it then it is giving me internal error. Attached is the screenshot of the same.

Please suggest what shoul I do to resolve this issue.

 

Best answer by lkhandelwal

You need to add the header as “Accept” in REST call and then only it will work..

 

 

3 replies

L
lkhandelwalAnswer
Community Manager
May 10, 2026

You need to add the header as “Accept” in REST call and then only it will work..

 

 

S
shagarwal
Community Manager
May 10, 2026

Glad it worked.

L
lkhandelwal
Community Manager
May 10, 2026

I ran into the same issue with the basic https://api2-us-west-2.insided.com/user/{id} call. Other calls worked fine, but this one kept returning a 500 error unless the response format was explicitly defined.

Here’s the complete key/value pair in the header that resolved it for me:

Accept: application/json

It might be worth noting this requirement in the API docs, since other calls don’t need it. Alternatively, defaulting to JSON when nothing is specified could save a few headaches.

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