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A_Jadhao
New Participant
May 10, 2026
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403 "Access Denied" Error when subscribing to webhook

  • May 10, 2026
  • 1 reply
  • 6 views

Hello, 

I am trying to subscribe a URL (from Zapier) to the groups.MemberJoined webhook event according to the documentation here and am receiving an error message. 

I’m making a POST call to https://api2-us-west-2.insided.com/v2/webhooks/group.MemberJoined/subscriptions and have included my Gainsight credentials as username and secret in the body of my request. I also have a newly generated auth token that I’ve successfully been making other requests with. 

I continue to receive a 403 “forbidden, access denied” error. Would appreciate any guidance!

    Best answer by A_Jadhao

    Figured it out - I was using a token that didn’t have both read and write scopes. Generated a new token with those scopes and it worked!

    1 reply

    A
    A_JadhaoAuthorAnswer
    New Participant
    May 10, 2026

    Figured it out - I was using a token that didn’t have both read and write scopes. Generated a new token with those scopes and it worked!

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