How to contact support (when it’s really needed!)
Look, obviously we would like you to use the community as the first point of contact when encountering questions or problems, as chances are your peers have dealt with them before!
But, if you’re encountering a problem the community really can’t fix, we’re also not going to make it difficult for you to find us—We’re here to help!
What to check before reaching out to support:
Looking for best practices
Luckily we have so many clients that have used our software in ways we could have never imagined. We’d suggest posting your question here (link).
Issues with 3rd party scripts and implementations
Don’t get us wrong, we love 3rd party scripts just as much as any other person. However, given their nature (3rd party) we also can’t take responsibility for their inner workings. Please consult the 3rd party in question, or the developer that helped you set them up.
Contact details
Email: support@company.com
(We will get back to you within 24 hours)
Status updates: www.company.com/status/
(A live feed on the uptime of our platform)