Here is a detailed process for automating replies to community questions using a bot (such as Dexter) with Zapier:
Automated Reply Bot for Community Questions (Example Process)
Trigger: Detect a new question posted in the community (e.g., via inSided integration with Zapier).
Date/Time Check: Use Zapier's Formatter to extract the day of the week from the post timestamp.
Conditional Logic: Add a Zapier Filter to continue only if the post is on a weekend (Saturday or Sunday).
Automated Reply: Use Zapier to post a reply to the question, using a bot account (e.g., "Community Bot" or "Dexter"), with a message such as:
âThanks so much for your question! The Community team will get back to you when business hours resume on Monday 9am Pacific.â
This setup ensures users receive timely responses and clear expectations, even outside business hours.